"I once put a cup of water in the microwave, but the cup was too tall...so, I poured some water out and tried to put the cup back in thinking it would fit." save • Posted by 5 minutes ago. In a heartwarming story shared on Reddit, a service rep tells the tale of an older customer who called in because her netbook wasn’t working. #reddit #customer #service Music: Kevin MacLeod Conclusion. As Benjamin Franklin would put it: “Well done is better than well said.”. Not bad for Bob! Lucas McDaniel, 31, Bloomington, Indiana. Hey @Mortons - can you meet me at newark airport with a porterhouse when I land in two hours? This is a fun one! Virtually all of them thank TD Bank, express their amazement at this event, or suggest that they will or have switched to TD Bank after watching it. Who would? … You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. http://t.co/bD8k4r0 # OMFG! Knowing that red tape shouldn’t stop her from taking care of a customer in need, the support rep quickly exchanged the netbook for her (sending her a new one), and even spent the extra time helping her set up the old passwords and account names, in addition to re-downloading Skype so she could talk with her family. 0 Has No Reservations About Making Death Threats. Perhaps it’s because they serve as a reminder that there are companies (and amazing support professionals) who still care about their customers. The employee ended the conversation by saying that she would pray for the woman to feel better, but the story doesn’t end there: Two days later, my mom, sister, and I were contacted and told we are now “Zappos VIP Members,” which entitles us to free expedited shipping on all our orders. Lily Robinson (who insists that she is three and a half years old) was quite confused by one of Sainsbury’s products called tiger bread. “He was absolutely shocked when he saw the custom helmet from Halo Reach! Posted by 3 years ago. Hot New Top. To his surprise, the customer was contacted by a support rep, who stayed on the line with him to pick out similar items from the regular J. The praise continued with non-customers, too, with one commenter saying, “It’s little things like this that earn business. K, thanks. It was the last time.”. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!”. “Around 4 a.m. she had a real moment of coherence, a last rally, although we didn’t know it at the time. Last week, we took a look at some absolutely WILD stories shared by Reddit users about the weirdest reasons a customer got mad at them on the job. r/TalesFromTheCustomer | WORST Customer Service Stories | Reddit Resigned to her fate, she attended the conference and let the alarm clock hunt go. She had never slept better than she did while using it. Sometimes, you need to go even further and extend empathy and a helping hand. Finally, it’s two days before my birthday. Mr. Hurn assured his distraught son that Joshie was just staying a few extra days on vacation. Not one for fast food, Shankman took a shot in the dark and jokingly tweeted to one of his favorite restaurants, Morton’s, asking them if they would deliver him a steak! Compiled from Ask Reddit. Needless to say, the customer was ecstatic: One of the best takeaways from the thread comes from a comment made by a former employee: “As a (former) employee they gave us a lot of leeway to keep the customer happy…”. 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