Greg is a writer, marketing strategist and alum of Help Scout. I swear, I just have something in my eye! save • Posted by 5 minutes ago. Before long, this cute correspondence was a viral hit, and the pressure was on for Sainsbury’s to change the name of the product to the much more appropriate giraffe bread. “Rest assured, we will make sure that Garrick gets the recognition he deserves for his kindness.”. I was so damn excited. When they used the machines, however, they found that these Automated Teller Machines were actually Automated Thanking Machines. http://t.co/bD8k4r0 # OMFG! … In March 2019, the airline went belly up after struggling financially for several months. This is a stellar example of doing exactly that, and Morton’s deserves all of the attention it received (and more) for making it happen. It was the last time.”. Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! They weren’t the only ones to get thanked, however. He definitely walked away with a great story to tell: Kudos to Michael for trying something a little different and for rolling with whatever came next thanks to an equally hilarious customer. When he bought me an engagement ring, he asked to see rings he knew I’d like - in size 7. r/TalesFromTheCustomer | WORST Customer Service Stories | Reddit Cringe | Here are some tales from the customer! The flight’s crew responded by delaying the flight’s departure to make sure he got on board. Customer: “This is ridiculous! This fried french fry: "A customer yelled at me once because her fries were 'deep fried.' I expect her to say no, but I ask anyway. Try an all-in-one customer service platform that helps you balance everything your customers need. Coming from the blog Life with the Kid, written by a mother about life with her son who has high-functioning autism, this next tale drives home a point we’ve made before: Trader Joe’s knows a thing or two about caring for customers. There’s simply no other way to get by. I seriously … Another customer waiting on food thought that she had just come in to the restaurant and got her food before he did, when he’d been waiting (approx. Restaurateur Danny Meyer, whose restaurants have consistently beat the odds in a very rough industry, talks about hospitality in terms of “good” vs. “great.” With a “good” experience at a store or restaurant, things may go fine. Paige DiFiore. “I don’t want to diminish what she does, but she’s the mascot. "I once put a cup of water in the microwave, but the cup was too tall...so, I poured some water out and tried to put the cup back in thinking it would fit." I open up to find not only a Portal mouse pad signed by the Gaben himself, but a copy of the book The Sacrifice with a ton of signatures from Valve employees. Given the extreme circumstance, they told her that they would gladly deliver directly to his home and even suggested additional delivery items that would fit perfectly with his special low-sodium diet. Few would expect a discount in this situation. Current Job: IT Technician at Indiana University Worst Job Ever: Customer service representative for a large cell-phone plan provider How I got in. Download a free PDF of ‘10 Unforgettable Customer Service Stories’ by filling out the form below. by Isha Bassi. ‘So, it’s like a constant dance party?’ I asked. Walmart Customer Gets Kind Help From a Personal Shopper. He explained the origins of the name: “I think renaming tiger bread giraffe bread is a brilliant idea — it looks much more like the blotches on a giraffe than the stripes on a tiger, doesn’t it? 6 Funny Customer Service Stories to Restore Your Faith in Humanity. Customer, crew, manager, and this lady. It was the height of summer, and at four TD Bank locations across Canada, a group of customers were being invited in to test out a new model of ATM. As part of a research project into customer service levels in the UK and the public’s perception of customer complaints management, over 200 customer service professionals were asked to detail the funniest, most unusual, or seemingly outrageous customer complaints they have received in recent years. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!”. This next story comes from a longtime fan of Valve and their highly popular games. With all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider. @mortons showed up at EWR WITH A PORTERHOUSE! Lucas McDaniel, 31, Bloomington, Indiana. Compiled from Ask Reddit. It’s often one extreme or the other when it comes to customer service. It’s often one extreme or the other when it comes to customer service. Less than 30 minutes later the food was at the man’s doorstep — for free! You’re witnessing someone going out of their way to make a customer’s day, week, or month, and that’s an important part of customer service that shouldn’t be forgotten. We’re always dodging around customers.’. Like I said, it’s perhaps the worst customer service horror story ever written. Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan. Drake, we’ve been expecting you,’” he said. Mr. Hurn assured his distraught son that Joshie was just staying a few extra days on vacation. Big companies probably aren’t hesitant to go above and beyond for customers if they suspect it could result in free press, especially around the holidays. It’s also good for business. 0 Has No Reservations About Making Death Threats. 20 Somethings Customer Service Food Service Horror Stories Humor Oh My God Retail Service The Internet Worker workers Writing & Expression More From Thought Catalog Chloé Longuet Wants To Dispel The Myths Surrounding HS: “The Pain Is Not In Your Head” So, I hope you enjoy your Jay minifigure with all his weapons. After all, who ever heard of steak on wheels?! While the B. Dalton team may not have made the sale that day, their outstanding commitment to wowing customers won them a repeat shopper for life. He didn’t ask if they were ready to order food. It can be incorporated into the very fabric of your business, showing up in even the most common of instances. And that was it — DANCE PARTY, indeed. 5 Bad Customer Service Examples You Can Learn From . Some customers are just straight up NASTY. And then, invited my kid to dance along. For three years, McMenemy tried to find the exact model clock from her hotel room to no avail. Every customer in a branch at 2 p.m. received a $20 bill. The story was posted on Reddit under the appropriately titled topic of "I have never in my life seen this level of customer service" and included this genuine, thoughtful thank-you note. That’s why we love this next story shared by a customer in Streetsboro, Ohio. None in stores have the "spa" sounds & I've never slept better! The customer wasn’t able to call until the next day, and by that time, the original items ordered were sold out. I was just out of college, struggling to find a job, and expenses were piling up — student loans, rent, utilities, food, car insurance. What a great memory and great service to their customers, and all thanks to a pair of employees who know how to have a little fun. Source: Reddit (Credit: LKJNAElhjberg, Original Story) 687. Customers logging in through their online banking or over the phone were informed that they would receive a direct deposit of $20. But when you hear a tale like this, you know a business is truly focused on customer happiness. To avoid the dreaded ‘viral’ nightmare customer service story (and to avoid appearing in blog posts like this one), your team must handle each and every request clearly, quickly, and politely. For the sake of not stopping the relentless pursuit of customer happiness, the B. Dalton representative actually called their competition (in this case, Borders) to reserve a book for the customer and printed out directions to where she could pick it up! The result of many staff members working together to go above-and-beyond the call of duty to help this customer was that Drake made it to the hospital in time to see his mother. Valve Software and its lovable leader Gabe Newell have definitely been a recent topic of discussion in our team chat room. card classic compact. Unfortunately, our registers don't allow for that. Been looking for one after loving the 1 in my room for 3yr now at Blissdom. Not one for fast food, Shankman took a shot in the dark and jokingly tweeted to one of his favorite restaurants, Morton’s, asking them if they would deliver him a steak! 1. If she’s off for a week, people ask about her.”. Not bad for Bob! It’s tough out there in the world of customer service. I am also going to send you a bad guy for him to fight! Valve certainly attracts some passionate fans, but Gabe always finds a way to be a man of the people, and he is without a doubt one of the best sources of inspiration for CEOs everywhere. Every company says their customers are their #1 priority, but stories show us that many businesses are ready, willing, and able to go the extra mile for each and every one of their customers. Rather than balance checks or cash, they only spat out gifts. Garrick, a Southwest crew member, worked throughout the flight to make her more comfortable, bringing her special drinks and trying to make her laugh after he noticed her struggling during takeoff. Posted on Reddit without any additional details or a follow-up, the submitter was at least able to capture a really heartwarming moment: amidst a pretty harsh rainstorm, a Wendy’s employee went outside, removed an umbrella from one of the tables, and walked an elderly man to his car. This Bad Customer Service Story Takes The Cake. A customer (Reddit user savior_self) posted about her experience at Trader Joe’s, where she was handed a bouquet of purple roses by the cashier as she was exiting the store. While a boisterous personality isn’t for everyone, it’s hard to resist “Pom-Pom” Pearl Weaver’s charm and enthusiasm. Now that’s the definition of memorable service! Trader Joe’s Delivers (Literally) An elderly man, 89 years of age, was snowed in at his Pennsylvanian … Technology changes, but human nature is perpetual — and there are few things in life and in business that we enjoy more than seeing one person helping another. When a flight attendant goes above and beyond for a frightened passenger, or a fry cook helps an elderly man to his car in a rainstorm, you’re witnessing something more than “good” customer service—the customer getting what they asked for. To his surprise, the customer was contacted by a support rep, who stayed on the line with him to pick out similar items from the regular J. “I was still like maybe 20 yards away when I heard the gate agent say, ‘Mr. In the end, the family left Bob a $20 tip—or 200,000% of .01. The response he received from the company went far beyond what anyone expected! Well, WOW Air certainly knows how to make an exit. And it was the wrong side dish. Their waiter—“Bob”—hurriedly took their drink orders. 2018-07-12T14:16:20Z ... We rounded up some of the worst retail horror stories from Reddit. Hey @Mortons - can you meet me at newark airport with a porterhouse when I land in two hours? During a particular sale there, a customer used a “one-time” coupon during checkout, but he accidentally canceled the order after placing it. Told in this thread by an appreciative customer, here’s the long and short of what happened: J. My Daddy just took me to Sainsbury’s and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat. Download a free PDF by filling out the form below. --- LIKE AND I WILL UPLOAD MORE REDDIT STORIES! Consider the case of regular Gaylord Opryland hotel customer Christina McMenemy who stayed at the resort three years in a row for the annual BlissDom conference. @GaylordOpryland Where can I buy this Sharper Image clock radio in my room? You may get everything you wanted precisely the way you ordered it. Against his dad’s advisement, he brought his Ninjago on a shopping trip … and lost it. As an author, consultant, and speaker on the topic, it’s safe to say his standards are high. 26 Unbelievable Customer Service Stories That Sound Like Literal Nightmares. Many of the memorable stories that we’ve covered so far focus on a company’s stellar response to an usual situation, but what about those day-to-day service stories? Opryland recognized an opportunity to make sure a long-time customer had one of the best experiences ever. That guy called out another employee who was stocking the frozen food and next thing I knew… they were literally jammin’ out, bringin’ down the house in the middle of the frozen food isle. It makes good business sense to treat customers well, doesn’t it? This "incorrect" farewell: "I was once yelled at for saying 'no problem' instead of 'you're welcome.'" Knowing the customer was certainly right in this instance — and spotting an unusual opportunity to do something fun — Sainsbury’s changed the name of the bread and put signs around their stores that give a humorous nod to Lily’s original idea. Here’s what happened according to the customer: I used the tracking number he provided and found that the package weighed close to 4 pounds. 8 min) so he gets angry. Hot New Top. “He proceeds to tell me that he’d heard I was hungry, and inside is a 24 oz. First, the entire Bungie team signed and sent a card with get-well wishes. Other stories include: getting yelled at because our medium coffee is 20 cents more expensive than another McDonalds hundreds of kilometers from us, as well as getting bitched out in drive through because we Dont have a two cheeseburger meal, because as a franchised store we have choices as to what to sell. In refusing to let red tape get in the way of a customer in need, Trader Joe’s shows that customer service doesn’t need to be about the fanfare; it can simply be about doing the right thing. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. Is somebody cutting onions in here? The response he received from Lego customer support representative Richard was nothing short of amazing. Shutterstock 1. Customer service, learnings, and product updates, Customer service insights, organized by theme, Deep dives spanning the customer lifecycle, Live and recorded sessions with industry experts. His father later posted a thank you thread and a collection of images on Christmas day, which was when Bungie visited his son in the hospital and brought the gifts. The 89-year-old Arby’s employee draws fans from all around, the local press even giving some well-deserved attention to a woman who was truly passionate about making people’s day: “Whenever anyone—young and old alike—steps up to the counter, Weaver waves a blue-and-white pompom and chirps “Hi everybody, welcome to Arby’s!” writes Lara Brenckle. And they didn’t just win a customer for life; they also bought plenty of goodwill with folks at the conference (and beyond) who subsequently heard about the story. First things first: They knew Joshie couldn’t just be aimlessly wandering around the Ritz without a staff card … so they made him one! When they got the check, they first thought the $0.01 listed was a mistake. Despite my fondness for the occasional debonair pink tie, my closet is pretty standard. Sharing the final moments with a person we love can be a small respite in a truly difficult situation. 6. Join. Reminder: Please blur all personal info before posting screenshots. Archived. The women grew teary over the news, explaining that this was fine, but that she was dependent on the netbook to communicate with her daughter stationed in Hawaii and her deployed son-in-law. “He was absolutely shocked when he saw the custom helmet from Halo Reach! Out of the blue a few months later, our heroic service rep gets called down to the office. :(. When they finally did, Bob brought out one of the side dishes before the entrees themselves arrived. It is really good. She had never slept better than she did while using it. Maybe they were a bit silly.”. Peter Shankman knows a thing or two about customer service. Dance along was facing her final hours than balance checks or cash, they first thought the $ listed. Has a Factory page Where new arrivals are sold in very limited amounts threatening to gun employees... 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